Booking Procedures

Booking Procedures

Please choose your booking method from the list opposite.

Whichever way you choose to book your holiday, please read through the following:

1. Selecting Your Holiday Property

Please check that the bedroom configuration, facilities and amenities are suitable for your particular party. If in doubt, please call us and ask.

2. Reserving Your Chosen Property

You can check availability online by viewing our apartment calendars.

If you would like a short break, we recommend that you call the office in the first instance – 01892 782 105 or email contact@edenapartments.co.uk

3. Paying Your Deposit

To secure your booking we will require payment of a deposit of 50% of the rental cost. Once we have received a completed booking form or online form, we will contact you to arrange payment of the deposit.

You can make your payment by Debit/Credit card, Direct Bank Transfer or Cheque.

We can only hold a provisional booking for 24 hours.

If your booking is to commence within 6 weeks, the full amount is payable.

4. Good House Keeping

A Good House Keeping Deposit (GHD) is required from you. This is a bond, which represents your agreement to leave the property as found. Please read through the Good House Keeping details by clicking this link - Good House Keeping Deposit

(An overlay will be presented. If you have javascript disabled or your screen is too small, the GHC is also included in the downloadable Terms and Conditions below)

5. Paying Your Balance

The balance becomes due 6 weeks prior to arrival. You will be sent a reminder to say that your balance is due shortly so that you do not miss the date. If the balance is not received, we will contact you by email or phone. If the balance is not settled by the due date, or shortly after, it may be regarded as cancelled and the week opened for re-letting.

6. Terms and Conditions

Please read through the booking terms and conditions by following this link - Terms & Conditions Details

Our online payment system is being implemented.

Please use the form below to make a booking and we'll get back to you ASAP for payment processing.

The form is dated so your requests will be prioritised over later enquiries.


Via Booking Form

If you prefer to book your property without using the Internet, we have a downloadable booking form, which can be printed, filled in and returned to us by post.

(If your browser can't read the document, you will need the latest version of Adobe Reader - get it here)

Please note that your potential dates may be booked while you are sending the form as it may be booked online by another customer during mail.

Via Phone

If you would prefer to speak to us before booking, please call 01892 782 105.

Availability

Stac Pollaidh

Tariffs

Winter 2016/17

Season Per Night Weekly
Winter Discount €300 €1500
Winter Low €350 €1750
Winter High €520 €2600
Winter Premium €555 €2775
Winter Standard €400 €2000
Closed N/A N/A

Please note minimum booking is for 4 nights. This applies throughout the year.

Summer 2017

Season Per Night Weekly
Summer Low €170 €850
Summer Mid €255 €1275
Summer High €240 €1200

Please note minimum booking is for 4 nights. This applies throughout the year.

Gran Paradiso

Tariffs

Winter 2016/17

Season Per Night* Weekly*
Winter Discount €365 €1825
Winter Low €430 €2150
Winter High €625 €3000
Winter Premium €675 €3375
Winter Standard €495 €2475
Closed N/A N/A

Please note minimum booking is for 4 nights. This applies throughout the year.

* If rented as a 3-bedroom property the prices are the same as for Stac Pollaidh.

Summer 2017

Season Per Night* Weekly*
Summer Low €195 €975
Summer Mid €310 €1550
Summer High €300 €1500

Please note minimum booking is for 4 nights. This applies throughout the year.

* If rented as a 3-bedroom property the prices are the same as for Stac Pollaidh.

Good Housekeeping Deposit (GHD)

What is this?

This is a bond between you and the Owner. Before the rental starts, we will require a Good Housekeeping Deposit (GHD) from you - for £150. This is a bond, which represents your agreement to leave the property as found. The Owner may claim for any loss or damage up to the amount of the GHD. They may claim for excessive cleaning costs, smoking in non-smoking areas, over-occupancy etc. They may make a claim for any costs arising from your rental that were not anticipated or charged for.

How and when do I pay this?

You may pay this in one of two ways:

  • By cheque made payable to the Owner. The Owner reserves the right to bank this prior to arrival in which case it is the Owner’s responsibility to refund this to you following your departure. Returning customers may find that their cheque is not banked and is destroyed following their stay.
  • By pre-authorisation of a Credit Card. You may provide Credit Card details to be held on the secure server. The funds will not be taken unless a claim is made. This service is not available for Debit Cards, which cannot be pre-authorised. If you enter Debit Card details we will bank the deposit and refund following your stay, subject to there being no claim.

No Claim

Provided the property is left as found at the end of the rental, no claim will be made. The pre-authorisation code will be cancelled and no charge will be made on your card.

Claim Arising

If the property Owner claims for loss or damage, and informs us of any such claim, within the 7 days following your departure, only the requested amount will be deducted from your card. 

What Happens in the event of a claim?

The Owner is required to give you a full explanation as to why they are making a claim and be able to back up any such claim with first hand reports from either themselves or their housekeepers. If they have to replace broken items they must do so with the same or similarly priced items. Additional cleaning will be at the rate charged by their cleaners or cleaning company. If the apartment has been used for smoking the full amount may be claimed. This is not an exhaustive list and any additional costs incurred as a result of your occupancy may be a cause for claim.

As this bond is a direct and legal agreement between you and the owner, EAF can offer to act in a mediatory capacity but do not have any jurisdiction over the holding or refunding of these deposits. In the event of a dispute, EAF will assist in trying to reach an amicable and fair conclusion for both parties.

left slope
left slope
left slope